We want to ensure that you have a great experience with our pet grooming service. Below are our Terms of Service, which include important legal information, but our main goal is to always provide excellent care for both you and your furry friend. We have included these terms to protect ourselves legally, but if you have any issues or concerns, please don't hesitate to contact us at info@patitas.ca, and we will do our best to resolve them fairly and promptly.

1. Cancellation Policy

   At our pet grooming business, we understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your pet's grooming appointment. We strive to provide exceptional service and accommodate our customers' needs while ensuring efficient scheduling and optimal care for our furry clients. Please review our cancellation policy below:

   1. Cancellation/Rescheduling by Customer:
   1. If you need to cancel or reschedule your pet's grooming appointment, we kindly request that you provide us with at least 24 hours' notice prior to the scheduled appointment time.
   2. Failure to provide at least 24 hours' notice for cancellation or rescheduling may result in a cancellation fee of 50% of the grooming service cost.
   3. If you need to cancel or reschedule due to an emergency or unforeseen circumstance, please contact us as soon as possible to discuss the situation and explore possible alternatives.
   2. No-Show or Late Arrival:
   1. If you fail to show up for your pet's scheduled grooming appointment without providing any notice (i.e., a "no-show"), a cancellation fee of 50% of the grooming service cost may be charged.
   2. If you arrive late for your pet's grooming appointment and it results in a shortened or rescheduled session, the full grooming service cost may still apply.
   3. Cancellation/Rescheduling by Pet Grooming Business:
   1. In rare cases, we may need to cancel or reschedule your pet's grooming appointment due to unforeseen circumstances, such as inclement weather, equipment malfunction, or groomer's illness.
   2. In such cases, we will make reasonable efforts to notify you as soon as possible and reschedule your pet's appointment at the earliest available time.
   We appreciate your understanding and cooperation with our cancellation policy. By booking an appointment with us, you acknowledge and accept the terms and conditions of our cancellation policy. Our goal is to provide excellent service to both our customers and their pets, and we strive to accommodate scheduling changes while maintaining the efficiency and quality of our grooming services. Thank you for choosing our pet grooming business.
2. Refunds
   We want you to be completely satisfied with our pet grooming services. If for any reason you are not satisfied with the quality of our services, please let us know immediately. We will make every effort to address your concerns and ensure that you are satisfied with the outcome.
   1. Refund Policy
   If you are not satisfied with our services and we are unable to address your concerns to your satisfaction, we will offer a refund for the cost of the service. Refunds will be issued in the same form of payment used for the original purchase.
   2. Limitations
   Refunds are only available for services that have been completed. We cannot offer refunds for services that have not yet been provided. We also cannot offer refunds for any products or merchandise sold in our facility.
   3. Time Limit
   Requests for refunds must be made within 3 days of the date of service. After 3 days, we will no longer offer refunds for the service.
   4. Exclusions
   We reserve the right to refuse a refund for any reason. Refunds will not be provided for any damages or injuries caused by the pet after the grooming service has been completed.
   5. Contact Us
   If you have any questions or concerns about our refund policy, please contact us. We value your feedback and want to ensure that you are satisfied with our services.
3. Privacy Disclaimer
   At our pet grooming service, we take your privacy very seriously. We understand the importance of protecting your personal information and we are committed to safeguarding your privacy.
   1. Information We Collect
   We collect personal information from our customers in order to provide our pet grooming services. This information may include your name, address, phone number, email address, and other contact information. We also collect information about your pet, such as their name, breed, age, and any special needs or conditions.
   2. Use of Information
   We use the personal information we collect from our customers for the sole purpose of providing our pet grooming services. We do not share this information with any third parties, except as required by law.
   3. Security Measures
   We take all necessary measures to protect the personal information of our customers. We use industry-standard security measures to prevent unauthorized access to your personal information. We also restrict access to your personal information to authorized personnel only.
   4. Cookies
   We may use cookies to collect anonymous information about how our website is used. This information helps us to improve our website and provide a better user experience. Cookies do not contain any personal information.
   5. Changes to Privacy Disclaimer
   We reserve the right to modify or update this privacy disclaimer at any time. Any changes will be posted on our website and will be effective immediately upon posting.
   6. Contact Us
   If you have any questions or concerns about our privacy disclaimer, please contact us. We value your feedback and want to ensure that you are comfortable with the use of your personal information.
4. Changes to terms
   1. If we change our terms of use we will post those changes on this page.